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Wyckoff Heights Medical Center strives to create a culture of
service excellence in every aspect of patient care. By consistently
providing outstanding service, we seek to establish lifelong relationships with
patients, emphasizing that patient care always come first.
We have developed and implemented programs to reinforce the highest level of
service excellence. Our staff receives continuous mentoring through focus
groups, training initiatives, and recognition programs. Customer service
satisfaction surveys are conducted to evaluate our performance. Results
are used to identify areas requiring improvement. We stand behind our
mission, to provide excellence in care through prevention, education and
treatment in a safe environment.
Our goal is to help our staff noticeably improve customer skills, become
employer of choice, and the premier healthcare provider for our community.
If you have any comments, we encourage you to let us know.
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For Patient / Family complaints |
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Joann Purcell
Director, Service Excellence
Tel: (718) 963-7109
Fax: (718) 963-7196
E-mail: jpurcell@bqhcny.org
fom 9:00 a.m. till 5:00 p.m.,
Monday through Friday
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Margaret Grabowsky
Director, Patient Advocate
Tel: (718)963-7189
from 8:00
a.m. till 4:00 p.m.,
Monday through Friday
Messages left will be responded to as promptly as possible
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